Face-to-face Tax Help

IRS Taxpayer Assistance Centers are your source for personal tax help when you believe your tax issue cannot be handled online or by phone, and you want face-to-face assistance.

If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you're more comfortable talking with someone face-to-face, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative across the counter. No appointment is necessary - just walk in - but if you prefer, you can call a local number (see chart, below) and leave a message requesting an appointment to resolve a tax account issue.  

Note: Before visiting your local office click on “Services Provided” in the chart below to see what services are available. Hours and services are subject to change.

Services you can get on a walk-in, non-advance appointment basis include:

• Help preparing your basic individual income tax return if you qualify for the Earned Income Tax Credit or your income is $38,000 or less (available in most offices - see chart below and visit our office to make an appointment);
• Answers to tax questions related to your individual federal tax return; and 
• Help preparing your heavy vehicle use tax return.

Multilingual assistance is available in every office.

* Note:  The phone numbers in the chart above are not toll-free for all locations.  When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office.  You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment.  You will receive a return call within two business days.  If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).

Tax Kiosk

Click here to find out more information and the location of a   Tax Kiosk in this and other states.

The Taxpayer Advocate Service: Within Florida call:

 Call 1-877-777-4778 elsewhere, or see  Publication 1546 , The Taxpayer Advocate Service of the IRS.

For further information, see Tax Topic 104

Partnerships

IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:

Internal Revenue Service
400 West Bay Street, Stop 1200
Jacksonville, FL 32202

Internal Revenue Service
7850 SW 6th Court, Stop 6030
Plantation, FL 33324

Internal Revenue Service
9450 Koger Blvd, Room 101
St. Petersburg, FL 33702

For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.